What time can I check in and check out at Sandos Caracol Nature Resort & Water Park (Adults Only)?
Check-in is at 15:00 and check-out is by 12:00.
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Sandos Caracol Nature Resort & Water Park All Inclusive (Adults Only), Playa del Carmen
141US$
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Key details
About the Hotel
Carretera Chetumal Pto Juarez,
Playa del Carmen,
Mexico,
77710,
Quintana Roo
- Close to the beach
Very good
7.2
6.5
4.5
Loved by guests
"Amazing jungle setting with several cenotes, lush trees and flowers and a hanging bridge."
"The waterpark is amazing for both children and adults!"
"Lots of wildlife, Cenote just off lobby was beautiful and interesting to snorkel in, with COVID you need to bring your own mask, they provide life jacket."
Sandos Caracol Nature Resort & Water Park (Adults Only) is a 5-star all-inclusive eco resort in Playa del Carmen featuring a
Luxury Beach Access
Select guests at Sandos enjoy access to an
Diverse Dining Options
The resort offers Italian style buffets,
Waterpark and Pools
The
Eco Adventures
Sandos Caracol features the thrilling
Strategic Location
The resort is 10 km from Aeropuerto de Playa del Carmen. Nearby attractions include
Must-do experiences
- Taste authentic cochinita pibil at Los Hijos de la Tostada.
- Visit the art-filled Frida Kahlo Museum for culture and inspiration.
- Explore the cenotes near Tulum for a refreshing swim in nature.
- Join a temazcal ceremony at a local spa for spiritual rejuvenation.
- Stroll through the bustling Playa del Carmen Artisan Market for souvenirs.
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Select your room type
The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Pool View One Bedroom Suite
2 persons
62 m²Â
1 King-size bed and 1 Sofa bed
Pool view
Shower
Balcony
room details
Pool View Superior
2 persons
39 m²Â
2 Double beds
Pool view
Shower
Balcony
room details
Eco Family Suite
2 persons
41 m²Â
1 King-size bed
Shower
Balcony
room details
Pool View Penthouse
2 persons
62 m²Â
1 King-size bed and 1 Sofa bed
Pool view
Shower
Balcony
room details
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Price and Room Availability Calendar
Check availability and prices for your dates now!
Facilities
The hotel offers amenities for your comfortable stay and unforgettable experiences
General
- Non-smoking rooms
- Free Wi-Fi
- Free parking
- Safe deposit box
- 24-hour reception
- VIP check-in/ -out
- Express check-in/ -out
- No pets allowed
- Rooms/ Facilities for disabled
- 24-hour security
- Luggage storage
- Locker room
- Private beach
- Currency exchange
- ATM/Cash machine
- Barber shop
- Fire extinguishers
Sports & Fitness
- Fitness centre
- Wind surfing
- Diving
- Snorkelling
- Canoeing
- Hiking
- Tennis court
- Golf course
- Billiard tables
- Table tennis
- Yoga class
- Fishing
Services
- Paid airport shuttle
- Housekeeping
- Car hire
- Laundry
- Dry cleaning
- Tours/Ticket assistance
Dining
- In-room breakfast
- Restaurant
- Poolside snack bar
- Snack bar
Business
- Business centre
Children
- Cots
- Babysitting/Child services
- Children's buffet
- Board games
- Water slides
- Children's play area
- Kids club
- Game room
Spa & Leisure
- Outdoor swimming pool
- Beach access
- Beach umbrellas
- Sun loungers
- Aqua park
- Entertainment
- Sun terrace
- Garden area
- Spa & wellness centre
- Solarium
- Sauna
- Turkish bath
- Jacuzzi
- Massage
- Pool with view
- Shallow end
Room features
- Air conditioning
- Mini-bar
- Sitting area
- Terrace
- Tea and coffee facilities
- Ironing facilities
Bathroom
- Free toiletries
Media
- Flat-screen TV
- AM/FM alarm clock
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Dining Onsite
At Sandos Caracol Nature Resort & Water Park, dining is a delightful blend of international flavors and local essence. Each restaurant invites guests on a culinary exploration, from gourmet breakfast delights to vibrant dinners, all within a stunning natural setting that enhances these authentic dining experiences.
La Laguna
International buffet
Ambiance
Spacious and inviting, surrounded by natural light, perfect for leisurely meals.
Key Offerings
A diverse selection at breakfast, lunch, and dinner enhances every palate, with options varying from traditional to contemporary dishes.
Reservation
No
Open daily for breakfast from 7:00 AM to 10:30 AM, lunch from 12:30 PM to 3:30 PM, and dinner from 6:30 PM to 10:30 PM.
La Toscana
Italian
Ambiance
Charming and relaxed, ideal for morning gatherings and daytime dining.
Key Offerings
Indulge in classic Italian breakfast and lunch dishes, focusing on fresh ingredients and authentic flavors.
Reservation
No
Open daily for breakfast from 7:00 AM to 10:30 AM and lunch from 12:30 PM to 3:30 PM.
Las Mascaras
Mexican
Ambiance
Vibrant and colorful atmosphere, evoking the spirit of Mexico.
Key Offerings
Serving traditional Mexican dinner options that celebrate regional recipes and rich flavors.
Reservation
No
Open for dinner; specific hours not provided.
Salvia Snack Bar
Vegetarian
Ambiance
Casual and relaxed spot for light dining and snacks.
Key Offerings
A creative menu for vegetarians featuring healthy choices and comforting options for dinner.
Reservation
No
Open for dinner; specific hours not provided.
El Templo
Asian
Ambiance
Serene and contemporary, promoting a peaceful dining experience.
Key Offerings
No specific offerings provided; explore a range of Asian-inspired dishes.
Reservation
No
Hours vary.
Fogo de Brazil
Brazilian
Ambiance
Warm and welcoming environment designed for a communal dining experience.
Key Offerings
Showcasing traditional Brazilian barbecue served in an authentic rodizio style at dinner.
Reservation
No
Open for dinner; specific hours not provided.
La Riviera
Mediterranean
Ambiance
Elegant yet casual, perfect for savoring Mediterranean delights.
Key Offerings
No specific offerings provided; a fusion of Mediterranean flavors awaits.
Reservation
No
Hours vary.
Los Lirios
Seafood
Ambiance
Coastal-inspired venue that celebrates the bounty of the sea.
Key Offerings
Dinner features an array of fresh seafood dishes tailored to highlight local catches.
Reservation
No
Open for dinner; specific hours not provided.
Location
Carretera Chetumal Pto Juarez,
Playa del Carmen,
Mexico,
77710,
Quintana Roo
Map view
Carretera Chetumal Pto Juarez,
Playa del Carmen,
Mexico,
77710,
Quintana Roo
City landmarks
Landmark
Quinta Avenida
5.2
km
Landmark
Playa
3.3
km
Beach
Xcalacoco
2.8
km
Beach
Grand Coral Beach Club
3.2
km
Golf Course
Grand Coral Golf Riviera Maya
1.5
km
Landmark
Punta Bete
1.8
km
Landmark
Church of Guadalupe
3.0
km
Beach
Point Esmeralda
4.0
km
Beach
Punta Esmeralda Beach
5.5
km
Gallery
Galeria Luis Sottil
2.8
km
Landmark
Go Natural Explorers
2.3
km
Landmark
Playa Publica 88
2.7
km
Gallery
Amate Gallery
2.8
km
Landmark
Punta Venado
3.6
km
Landmark
Punta Venado Bike Park
3.3
km
Landmark
28 de Julio Square
3.1
km
Landmark
Kingdom Hall of Jehovah's Witnesses
3.1
km
Landmark
Xca-Ha Park
3.1
km
Golf Course
El Camaleon Golf Course
3.2
km
Landmark
Xavage Park by Xcaret
3.5
km
Landmark
Martina Beach Club
3.7
km
Landmark
Cenote Misterio Maya
3.6
km
Landmark
La 5ta Hacienda
3.9
km
Gallery
Tierra Huichol
3.9
km
Landmark
Dive Sites
3.7
km
Landmark
The Union
3.9
km
Beach
Shangri-la's Beach
3.9
km
Beach
Mamita's Beach Club
4.3
km
Landmark
Shangri-la Caribe Beach Village Resort
3.9
km
Beach
Kool Beach Club
4.4
km
Nearby
Beach
Xcalacoco
640 m
Golf Course
Grand Coral Golf Riviera Maya
790 m
Restaurants
Koh Thai
2.6
km
Predio El Limonar fraccion 2
Sea Olive
2.8
km
Xcalaco El Limonar No. 1
Kinoko
2.5
km
289 Km Carrera Cancun
La Marea
2.9
km
Playa Xcalacoco Fraccionamiento 7 Manzana 20 Lote 5 and 6
Coral Grill & Bar by Viceroy
2.9
km
Playa Xcalacoco Frac 7 In Hotel Viceroy
Coco's Cabanas
3.0
km
Punta Bete Mexico Xcalacoco
Explore Playa del Carmen
Local Experiences
Grand Coral Golf Riviera Maya
19 minutes walking
A beautiful golf course featuring stunning landscapes and challenging holes, ideal for golf enthusiasts.
Galeria Luis Sottil
30 minutes walking
An art gallery showcasing local and contemporary artists. Regular exhibitions and events attract art lovers.
Xavage Park by Xcaret
40 minutes driving
An adventure park offering thrilling activities like rafting, kayaking, and obstacle courses for adventure seekers.
Koh Thai
30 minutes walking
A cozy spot serving authentic Thai dishes in a relaxed setting, featuring vegetarian options and vibrant flavors.
La Marea
40 minutes driving
Rooftop dining experience with breathtaking views, offering a fusion of local seafood and international cuisine.
Getting around
Reviews and Ratings
Feedback from previous guests about their experience.
Henry
United States,
FebruaryÂ
2025
7.4/10
We had a mix of experiences at this hotel. While the property itself is quite beautiful with a lovely pool and beach, the service and some amenities fell short. The kids' club is exceptional and truly stands out for family-friendly fun. However, we faced some frustrations with the dining reservations and the comfort of our room, which impacted the overall satisfaction of our stay.
Rooms
7.0
Our room was nice but the bed wasn't as comfortable as we had hoped, making it a little challenging to get a good night's sleep.
Service
6.0
Service was hit or miss. While some staff members provided excellent service, especially at the buffet, we experienced delays and inconsistencies that were disappointing.
Location
9.0
The hotel is set in a beautiful area, surrounded by lush nature which is quite enjoyable and creates a peaceful atmosphere.
Dining
6.0
Dining was varied, with some dishes being better than others. Unfortunately, we had to wait quite a while to be seated at the steak restaurant, which was frustrating when we were hungry.
Facilities
9.0
The pools and water slides were fantastic and well-maintained, making them a highlight of our stay.
Gilbert
United States,
FebruaryÂ
2025
6.0/10
I had a mixed experience at this resort. While the grounds were beautiful and the wildlife was a real treat, particularly for the kids, the food was often disappointing. The beach was rough and not appealing for swimming, which was a major downside for us. However, the staff were friendly, and the waterpark kept the kids entertained, making it somewhat worthwhile for families.
Rooms
6.0
The standard rooms were basic and didn't offer features like 24-hour room service. We found them clean but lacking in comfort.
Service
7.0
The service was generally friendly, and housekeeping did a great job. However, we had issues getting reservations at some restaurants, and not all activities were included.
Location
7.0
The resort is nestled in a jungle setting, surrounded by lush greenery which is unique. However, the beach isn't good for swimming due to rocky conditions.
Dining
5.0
Dining was a significant letdown. Some restaurants were decent, but the international buffet was particularly poor. We didn't expect gourmet meals, but some food items were genuinely unappetizing.
Facilities
6.0
The facilities were nice, especially the cenote, which was a highlight. However, the waterpark had several broken slides during our stay, and the pool was often overcrowded.
David
United States,
DecemberÂ
2024
7.4/10
My experience at the resort was quite the rollercoaster. The initial impression was fantastic with modern rooms, a clean beach, and great entertainment. However, our trip was marred by unfortunate illnesses linked to food hygiene, which were particularly disappointing given the resort's otherwise lovely setup. I really enjoyed the vibrant activities and the excellent Japanese restaurant, yet the food safety concerns and pool water quality were significant downsides.
Rooms
8.0
The rooms were modern and well-stocked, providing a comfortable stay.
Service
9.0
The entertainment team, especially Abraham and Bernie, were fantastic and kept everyone engaged.
Location
10.0
The resort is nicely tucked away in a jungle setting, which is perfect for families and made for a beautiful backdrop.
Dining
5.0
While the Japanese restaurant was excellent, the overall food quality was concerning, with many dishes served lukewarm.
Facilities
6.0
The water park was a hit with the kids, though the pool cleanliness left much to be desired.
Brian
United States,
DecemberÂ
2024
7.0/10
The resort is beautifully set in nature, with a stunning beach and great amenities. While the staff is mostly friendly and the entertainment was a blast, the dining options were quite disappointing, with long waits and limited choices. I enjoyed the vibrant atmosphere but found the food quality lacking, which definitely takes away from the overall experience.
Rooms
7.0
The rooms were simple but comfortable, with all the essentials like air conditioning and a nice view.
Service
8.0
Most of the staff were friendly and attentive, making our experience positive, though there were a few who seemed less enthusiastic.
Location
9.0
The location is fantastic, tucked away in the jungle and close to the beach, giving you the best of both worlds.
Dining
5.0
Dining was a major letdown; the buffet offered limited and often unappetizing choices, and we found ourselves hungry due to long wait times.
Facilities
7.0
The facilities were great, from the pool area to the evening entertainment, but improvements in dining options would enhance the experience.
Jeremy
United States,
SeptemberÂ
2024
8.2/10
I recently stayed at this resort during the holiday season, and overall, it was a really lovely experience. The adults only section was definitely a highlight with its own restaurant and ample seating by the pool. However, I did have a negative experience with the manager in the shop, which was disappointing. Overall, it's a great resort for the price, especially if you want a relaxing getaway in nature.
Rooms
7.0
While our room wasn't anything luxurious, it was clean and stocked with drinks in the fridge, which was satisfactory for our needs.
Service
9.0
Most of the staff provided excellent service, particularly in the adults only restaurant where they were attentive and remembered our preferences.
Location
8.0
Nestled in the jungle along the coast, the location was peaceful and offered a true nature experience, which we appreciated.
Dining
8.0
The dining experience at the adults only restaurant was great with quick service and good food, but the shop experience was marred by poor management.
Facilities
9.0
The pool area was well-maintained with plenty of chairs and towels available, creating a comfortable environment to relax in.
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Property information and rules
Check-in
from 15:00-23:59
Check-out
until 12 pm
Guest Parking
Private parking is possible on site for free.
Internet
is available in public areas for free.
Breakfast
At the hotel Sandos Caracol Nature Resort & Water Park All Inclusive (Adults Only) guests are invited to a full breakfast served for free.Â
Children & extra beds
There are no cots provided in a room.Â
Pets
Pets are not allowed.
Languages
English, Spanish, Italian, Dutch
Year renovated:
2011
Number of rooms:
322
Former name
Sandos Select Club
FAQs
About Sandos Caracol Nature Resort & Water Park All Inclusive (Adults Only)
How far is Sandos Caracol Nature Resort & Water Park (Adults Only) from Aeropuerto de Playa del Carmen?
The hotel is located 5 km from Aeropuerto de Playa del Carmen.
What is available for on-site dining at Sandos Caracol Nature Resort & Water Park (Adults Only)?
The hotel features 9 restaurants offering a variety of cuisines, including Italian and Mexican specialties.
Can I use parking facilities at Sandos Caracol Nature Resort & Water Park (Adults Only)?
Private parking is available on-site at no additional cost.
What amenities are available in the rooms at Sandos Caracol Nature Resort & Water Park (Adults Only)?
Rooms feature air conditioning, flat-screen TVs, minibars, and free Wi-Fi.
Does Sandos Caracol Nature Resort & Water Park (Adults Only) have a spa?
The hotel features a spa with a hot tub, sauna, and wellness treatments.
What options are available for breakfast at Sandos Caracol Nature Resort & Water Park (Adults Only)?
Breakfast is available for an additional charge of 1 USD.
Is Sandos Caracol Nature Resort & Water Park (Adults Only) an adults-only property?
Yes, it is exclusively for guests aged 18 and older.
What entertainment options are available at Sandos Caracol Nature Resort & Water Park (Adults Only)?
The hotel provides evening entertainment and children's activities.
What are the popular nearby attractions to Sandos Caracol Nature Resort & Water Park (Adults Only)?
Nearby attractions include the Church of Guadalupe, located 3 km away, and Gran Coral Golf Riviera Maya.
Is an airport shuttle service available at Sandos Caracol Nature Resort & Water Park (Adults Only)?
The hotel offers paid airport shuttle services.
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Sandos Caracol Nature Resort & Water Park All Inclusive (Adults Only)
7.2
5.2
km from center
127 US$
141 US$
per nightMobile-only price
